Hi
We have been a Sky customer for nearly 20years and the lack of ability to contact the company is becoming a real issue. We got a phone call to say that an Openreach engineer would be out to install the full fibre to the property that we had ordered. We were given a date and time but no one showed. There is no way to contact Openreach about this issue and now there appears to be an inability to speak to anyone at Sky. We took time off work to be on site for no one to appear and no text from either company with any updates.
Has anyone else had this exerpeince or know how to get in contact with either organisation. Bots do not cover this topic and the 150 telephone number sends us a web link, which just shows the status of the order not the date/time for Openreach to attend site.
We are feeling very dissappointed by the service provided by both organisations.
Thanks in advance to anyone who can help.
