31 Jan 2024 10:59 AM
My daughter is moving into her new home and wishes to start a Broadband/TV contract with Sky. However, Openreach have approached her as the new owner to apply for the government Gigabit Voucher scheme, apparently (as I understand it) they need a certain percentage of the village to accept these vouchers to make it worthwhile to bring ultrafast BB to the village. My query is would any new Sky contract be affected if and when this 'rollout' takes place. I've read through the paperwork and get the impression she might be required to take out a new contract with whoever? which means she might have to pay for breaking her new Sky contract. To date I haven't been able to get anansweer from Openreach.
Any advice would be appreciated.
31 Jan 2024 11:53 AM
Posted by a Superuser, not a Sky employee. Find out more@JM+Williams Sky only use the Openreach network to deliver services so if your daughter's new home gets an Openreach fibre connection it is likely they could supply a service. If the house currently has a copper phoneline she should be able to buy a service using that and upgrade once a full fibre connection is installed thst can take several months..
She as the customer should talk to Sky to check what service if any Sky can provide at her new address although if vouchers are available it is currently likely to be pretty slow. Where a customer moves to a property Sky cannot connect they often will wave the on-going contract but that isn't something they are obliged to do so cannot be demanded.
31 Jan 2024 12:01 PM
Posted by a Superuser, not a Sky employee. Find out more
https://gigabitvoucher.culture.gov.uk/home/how-do-vouchers-work/
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