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Discussion topic: Open Reach Delays

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This message was authored by: MZ84

Open Reach Delays

Hi,

 

Why there is usually a huge delay in fibre installation by open reach? As per their team, they need some external work to remove the blockage.

 

I am curious to know why can't they fix the problem swiftly and give so longer timelines which is so frustrating.

 

 

Thanks,

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This message was authored by: caesarome

Re: Open Reach Delays

Posted by a Superuser, not a Sky employee. Find out more

Openreach works at their own speed and so depends on what other work their engineers have on as it isn't just Sky as an ISP who use their network so they will be doing work for other ISPs as well.

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This message was authored by: daveNOS

Re: Open Reach Delays

Posted by a Superuser, not a Sky employee. Find out more

@MZ84 wrote:

Hi,

 

Why there is usually a huge delay in fibre installation by open reach? As per their team, they need some external work to remove the blockage.

 

I am curious to know why can't they fix the problem swiftly and give so longer timelines which is so frustrating.

 

 

Thanks,


@MZ84 If they need to dig up a pavement or road then they can't do that swiftly, they will have to get permits from the local council and possibly utility companies and that can take a while. 

This message was authored by: Tommy2

Re: Open Reach Delays

Openreach can take a while to get things done unfortunately, When i had my first appointemnt with them to install FTTP it was originally around a month after I signed up. 

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