Ooen Reach Engineer

[HDH]

I have had no Internet since 10.30am this morning who said the Engineer  was on his way

Just spoken to Sky againato be told it would be 2/3 days before it gets fixed. I WFH and need this done asap

[Chrisee]

@HDH the standard service level for domestic lines is within 2 working days after the report. The you choose to use the domestic connection for work doesnt chane that unfortunately

[Daniel0210]

@HDH 

Should it take longer the following link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk for UK customers.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you notify Sky of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/24 the rates are £9.76 per day).

[BRIANHENRY1]

I WAS BEING MORE THAN KIND it is now my forth day with out land line but that life?

[Daniel0210]

@BRIANHENRY1 

The same auto compensation applies in your circumstances too if you're in the UK. Remember that two of those four days were the weekend so the auto compensation doesn't kick in until tomorrow.