I've been trying to resolve and ongoing issue for the last 6 months where sky on a number of occasions have identified a fault on the line but then back track and tell me it's a router issue. I have now had 3 sky routers (inc the one sent to me 2 weeks ago) and have tried google nest and 2 other routers and the same issue arises
I have just ran another 10 minute ping test to 8.8.8.8 and the results show clear instability:
- Packet loss: 2.67%
- Max latency spike: 1287 ms
- Very high jitter (std dev 108 ms)
Although average latency is around 20 ms, the large spikes and packet loss indicate an unstable connection, which is affecting real-world usage (calls, streaming, etc).
This isn’t consistent with a router issue, especially as 6 routers have already been tried. The pattern strongly suggests a fault on the line or external network. When the last router was replaced I was told if this didn't work they would escalate further
Please can this be escalated for a an engineer visit to investigate the connection properly
