0

Discussion topic: Ongoing one tip issues

Reply
This message was authored by: DanNicke

Ongoing one tip issues

Signal keeps dropping out whilst watching sky or streaming Netflix etc, also  unable to play recordings . This has been going on for months. Have run test and says broadband is fine but after 20 minutes of trying to find a fault it says broadband is fine but no devices are connected to the hub, even though they have been whilst running tests. I am absolute fed up because this happens several times a day almost every day. The downtime can vary from a couple of minutes to over an hoir. The only thing that seems to resolve it is restring the broadband hub/router. I am very dissatisfied with the quality of the broadband service I am receiving.

Reply

All Replies

This message was authored by: Highlinder

Re: Ongoing one tip issues

Posted by a Superuser, not a Sky employee. Find out more

@DanNicke  What colour of router do you have from Sky? Black or white. Does the lights on the router change colour when this is happening?

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
Reply