Ongoing WiFi Connectivity Issues

[Shayan6]

I’m writing to report an ongoing issue with my WiFi connection. For the past few months, the signal has been unreliable — it often doesn’t reach other rooms, and when I’m on the phone, the connection frequently drops.

This has been quite frustrating, and I’d appreciate it if you could look into the problem and help resolve it as soon as possible. If possible, I’d also like to upgrade to a faster and more reliable broadband service.

[Waveman]

This is a customer to customer platform, we help each other out, if you need to discuss with sky then you will need to contact them.

https://www.sky.com/help/articles/contacting-sky

Poor Wi-Fi is caused by many factors, including, but not limited to, position of your hub, orientation, construction of the property & density of other WiFi transmitions from other routers nearby.

You can improve your connectivity by trying these things

https://www.sky.com/help/articles/broadband-speeds-explained

There is a section that offers tips for improving WiFi connections.

TP-Link make a range of extenders and repeaters that may assist, I have used the AV-600 range of powerline repeaters for extending Wi-Fi, although no ideal for gaming they may help. All available from Amazon.