Discussion topic: Oleksii
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Message posted on 11 Jul 2026 01:32 PM
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Oleksii
The Wi-Fi transfer speed is very low. I am currently 10 meters away from the router, and the speed shows as 100 Mbps. That is very slow. I previously had a different internet provider, and the Wi-Fi worked very well even at a distance of 20 meters from the router. I am very dissatisfied with this speed; it causes constant connection issues. Speed tests show no problems with the connection to my home, with speeds around 900 Mbps. However, if I move just 5 meters away from the router, the speed drops to 500 Mbps. Please do something about this. Thanks in advance.
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All Replies
Message posted on 12 Jul 2026 09:55 AM
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Re: Oleksii
Hi @Oleksii1, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141 Thanks, Becca.
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