Discussion topic: Offline, Amber Light But Checker States all okay!
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Message posted on 11 May 2026 06:41 AM
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Offline, Amber Light But Checker States all okay!
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Message posted on 11 May 2026 07:00 AM
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Re: Offline, Amber Light But Checker States all okay!
@John+MajorLee wrote:
Sitting here since 03:00 with Router on 3 lights only & the middle one is ANBER & had remained that way till now that I'm typing this at 06:38!
This is a customer ▶️ customer discussion forum where we try to help other customers. You haven’t actually contacted Sky by posting on here.
Can you clarify, is your Broadband now working okay?
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
Message posted on 13 May 2026 01:38 AM
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Broadband Router offline Again since just after Midnight & still at 01:40n
Message posted on 13 May 2026 01:39 AM
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Re: Broadband Router offline Again since just after Midnight & still at 01:40n
Hello, I’m having a similar issue. My WiFi has stopped working or connecting to any device
Message posted on 13 May 2026 03:47 AM
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Re: Broadband Router offline Again since just after Midnight & still at 01:40n
@John+MajorLee @Pinkpiglet3
In view of the time you’ve both posted it’s worth mentioning that broadband issues between midnight and 7am could be essential overnight maintenance taking place. It is carried out at those times to minimise disruption and there is no advance warning provided. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847...
If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...
This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start
Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.
Your duplicate thread has been removed.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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