ONT not turning on

[DaniBc3]

I got a couple of ONT cables and none work on the openreach box, The sockets work for the plugs and the cables work fine on another ONT boxes, this happened to anyone else? Is the ont damaged? Will someone need to come out and replace it?

[Jason-]

Hello @DaniBc3, thanks for taking the time to join our Community and make your first post! 🥳

We're sorry this is to report issues you're having with setting up your ONT which is affecting your Sky Broadband connection. I'll send you an invite to a private chat shortly and we can help you get things sorted.
 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Thanks, Jason-