ONT box alarm light solid red

[mrsbilko]

I have no internet connection and on checking there is a solid red light on the ONT box. I have rebooted the box but still the same. Can someone please advise and or initiate a repair as I have great need for use of internet this evening. 

[TimmyBGood]

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@mrsbilko wrote:

 I have great need for use of internet this evening. 

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Unfortunately that's very unlikely to happen.  LOS is Loss Of Signal and indicates there's no light coming down the optical cable, and needs logging as a fault with Sky for investigation by Openreach.

Openreach target time to fix is within two working days from tomorrow morning.