Discussion topic: ONT LOS light is red

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An engineer came to setup my broadband service yesterday. It was fine. This morning, the ONT LOS was red and I'm unable to connect to the internet.

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@Derricksim Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

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The internet for me has been down since monday 10pm, the ONT los is also red. People on my road also havae the same issue.

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