Discussion topic: ONT LOS light is red

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This message was authored by Derricksim

An engineer came to setup my broadband service yesterday. It was fine. This morning, the ONT LOS was red and I'm unable to connect to the internet.

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This message was authored by Highlinder

@Derricksim Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

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This message was authored by BallySingh

The internet for me has been down since monday 10pm, the ONT los is also red. People on my road also havae the same issue.

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