Nvr offline

[Joko5]

Hi I've just moved to sky full fibre And have lost my pc/mobile connection to my cctv nvr. Worked fine with EE. The SmartPSS software can see the nvr but says offline, mobile p2p software doesn't load saying failed connection.

Tried a factory reset on the nvr reconfigured hub to fast ethernet. Can anyone please help 

[mae-3 · Accepted solution]

@Joko5 

If the CCTV uses uPnP it should just work automatically otherwise you will need to port forward the required ports for your CCTV system to work.

See the manual for the CCTV system for the required ports to forward.

There is an article on the site for port forwarding through the standard Sky Hubs if you search the forum.

[Joko5]

Hi thx my problem is the hub cannot see the nvr hence I cannot port forward 

All the lights indicate a connevtion

[mae-3]

@Joko5 

Is the NVR set up manually with its IP details or via DHCP? If set up manually then it needs to be in the subnet 192.168.0.0/24 range. I tend to suggest a reset of the NVR is required and for its IP details to be set up again.

[Joko5]

Hi mae-3, many thanks nvr was set to default

Changed  to dhcp now working without the need to port forward

Many thanks for you help