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Discussion topic: Nowhere near 400 speed

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This message was authored by: LGPH1985

Nowhere near 400 speed

Fed up with our Internet dropping out. I was promised no lower than 400 and it sits consistently below that at every check. Sort it out or I will be moving providers.
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This message was authored by: TimmyBGood

Re: Nowhere near 400 speed

Posted by a Superuser, not a Sky employee. Find out more

@LGPH1985 wrote:
I was promised no lower than 400 and it sits consistently below that at every check. 

Note that's speed delivered to the Hub over optical fibre and ethernet cable, not WiFi from it.

 

The 'Enhanced Wall to Wall WiFi Guarantee' (if the WiFi Max subscription supplement is on the account) is for 25Mbs.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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