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Discussion topic: Not received sky hub.

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This message was authored by: dink49

Message posted on ‎12 Sep 2025 06:30 AM

Not received sky hub.

I am having sky fibre installed in 18th September and have not received my sky hub/box.     Diane Davis 

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎12 Sep 2025 06:45 AM

Re: Not received sky hub.

Posted by a Superuser, not a Sky employee. Find out more

@dink49  There is still plenty of time to receive the hub.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Daniel0210

Message posted on ‎12 Sep 2025 07:11 AM

Re: Not received sky hub.

Posted by a Superuser, not a Sky employee. Find out more

@dink49 

Hubs are normally dispatched via Royal Mail to arrive a few days prior to the activation date. Once sent out you can usually track its progress. The postie will usually leave it hidden if no one is in. The card through the letterbox will tell you where it was left and the tracking should show some information on it too.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
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Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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