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Discussion topic: Not getting the right speed

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This message was authored by: SkyMessedUp

Not getting the right speed

I ve got 900mb and guarded speed is 600mb. Unfortunately I get maximum 330mb. This is way below the guarded speed.
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This message was authored by: Chrisee

Re: Not getting the right speed

Posted by a Superuser, not a Sky employee. Find out more

@SkyMessedUp how are you measuring the speed? The guarantee only applies to the broadband speed to the hub which Sky tests daily and records in the Service Checker in the My Sky app. If thst us showing only 300Mb/s thecapp should offer support. 

 

Speeds measured on devices connected by WiFi will inevitably vary due to the layout and type of construction of your home and are not guaranteed. If a device nedds access to the full broadband bandwidth then use a gigabit Ethernet connection. In practice though 330Mb/s is far more than most devices can use except when downloading very large files.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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