Not getting the right speed

[Jen8018]

Hi 

we had sky connected yesterday and although it's ok in the house it's no where near the 500 we are paying for. In the kitchen and rooms upstairs we have nothing at all so not getting the full house coverage either as promised. 

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147