Not getting guarraned speeds

[Sarahco]

I have received the pod have it on and working but I am not getting the guaranteed speeds on my plan. So want to go back to original plan

[JimM1]

@Sarahco The guaranteed is either 10 or 25Mb/s so what one is not being reached?

https://www.sky.com/help/articles/enhanced-wall-to-wall-wifi-guarantee