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Discussion topic: Not connecting.

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Avatar for Joliz78
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This message was authored by: Joliz78

Message posted on ‎15 Aug 2025 04:56 PM

Not connecting.

I have tested my Sky and there are no problems but 2 devices won't connect. Can you help me?
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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎15 Aug 2025 05:26 PM

Re: Not connecting.

Posted by a Superuser, not a Sky employee. Find out more

@Joliz78 

Are all the light lit as green on the hub ?

What happens when you try to connect them ?

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Avatar for JimM1
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This message was authored by: JimM1

Message posted on ‎15 Aug 2025 05:28 PM

Re: Not connecting.

@Joliz78 Here is the link from the help that may assist you!. Covered some off them as you do not say what you have!

 

sky connecting devices
https://www.sky.com/help/articles/connect-devices-to-broadband-start

Sky Max change settings link.
https://www.sky.com/help/articles/change-wifi-max-hub-settings-a

 

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