Not connecting to internet

[kerry741]

My contract with you went live at 2.37 am this morning and all was working fine till 30mins ago. have no Internet connection. I've switched off, rest and checked all is working. all is saying ok and connected. but no Internet.

[Mr+Flibbles+86]

Hi there @kerry741 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

We are still looking to help you @kerry741 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks