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Discussion topic: Not connected

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This message was authored by: Michelle1233

Not connected

Open reach says that I am connected but I am only showing a white light on my router

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This message was authored by: Me134

Re: Not connected

Posted by a Superuser, not a Sky employee. Find out more

@Michelle1233 wrote:

Open reach says that I am connected but I am only showing a white light on my router


If that's a Sky Max Hub (big white one) then a white light shows everything is good. If you have FTTP and an internal ONT box on the wall, what lights are showing on that?

 

https://www.sky.com/help/articles/hub-lights-explained-start

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Not a Sky employee
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Sky Q with 2GB UHD box wired to the Sky Max router
Samsung S95C TV, HDMI to Sonos Beam Gen 2
Sky FTTP 500Mb to Max Hub (WiFi disabled)
Pair of TP-Link Deco BE65's in AP mode used for WiFi access, main Deco hardwired to Max hub

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