0

Discussion topic: Not Internet! Since this morning

Reply
This message was authored by: Jos4

Not Internet! Since this morning

No internet, i have green amber (internet ) green (wify)  amber(voice)..  after a.reset..  i have now. Green, amber ( internet ) and green (wify) voice is now Off.   I reseted 3 times more. But to no avail, internet checks says all good and no problems in the area? What is the next step?

Reply

All Replies

This message was authored by: WackyWalker92

Re: Not Internet! Since this morning

Same issue for me in West London
This message was authored by: Sanj2

Re: Not Internet! Since this morning

I have the same issue as Jose  as does my next door neighbour. I have tested everything although the checks come back ok . The router the first light is green and on the internet it is yellow . 

what are the next steps ?

Avatar for Jos4
Level 1 icon
Topic Author
This message was authored by: Jos4

Re: Not Internet! Since this morning

Seems like the area W13 is having issues.  Sky start working at 8am so hopefully they can find the problem. There are at least 15 users with same problem.  So have to be something on the outside or from their end. 

Avatar for Jos4
Level 1 icon
Topic Author
This message was authored by: Jos4

Re: Not Internet! Since this morning

Finally they find the issue....

Their saying:

"There's an outage in your area

We're working on getting you back up and running. It usually takes a couple of days to fix things like this but might be sooner."
Avatar for Jos4
Level 1 icon
Topic Author
This message was authored by: Jos4

Re: Not Internet! Since this morning

Outage in your area?

Yes

Service impacted: Broadband
Outage start date: 26 July 2024

We know there's an outage in your area. You don't need to do anything - we're working on getting you back up and running. It usually takes a couple of days to fix things like this but might be sooner.

When it's fixed, your service will automatically start working again.

Reply