Not Happy with WiFi speed or connection

[AlunJames]

Very disappointed so far with my WIFI speed. Not as good as previous provider which was a slower speed. Also, my Son is constantly struggling to connect with his PS5. He doesn't think that Dual Stack is working.

[Brill+Gill]

Hi @AlunJames, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141