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Discussion topic: No

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This message was authored by: TCFC-26

No

My internet light on my hub went out about 8pm and won't come back on even with resets and turning off at the wall 

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This message was authored by: GD1

Re: No

Posted by a Superuser, not a Sky employee. Find out more

@TCFC-26   First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: TCFC-26

Re: No

I've done all the usual tests and area checkers which said it was all ok initially now it won't even perform a check and tells me to come back later. We've been having the roads constantly dug up for more cables every week and it hasn't been working correctly for a while which is a nightmare when working from home! 

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