@Johncolin1 Have you checked with sky or run the service checker as below, working landline or a sky mobile call them on 150!
If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby if enough time has passed for a fault condition to be displayed by the software test! This should determine if there's an identified fault affecting multiple households.
https://www.sky.com/servicechecker
