No wifi

[Liz07]

All sky checking systems showing working fine, no WiFi so no TV. Was told there was a known issue in the area that should have been resolved 1 hour ago, sky check shows no issues in the area. 

[caesarome]

@Liz07 

Try rebooting your broadband hub at the mains, if this doesn't fix it then give this a try:

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

[Daniel0210]

@Liz07 
Use this link to check if there are any issues locally that may identify a known fault which could be affecting multiple households ~
https://www.sky.com/servicechecker

Its always worth rechecking it as the Service Checker doesn’t necessarily disclose a problem immediately and there is up to an hours delay before it picks up a lost connection so we tend to advise trying it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to report it to Sky. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

🔸

Various hub lights; This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Red light on ONT?; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...

Working from home?; Sky broadband discussed on here is a domestic service and whilst Sky say it's fine for customers working from home to use it, they won’t receive additional or quicker support.

[Z-Hulatt]

We have the same issue in Derby. App is show that everything fine, however, I'm looking at an orange light and we can barely make it through 5 minutes of a programme before it cuts out. Been like for days now. I genuinely think the app a load of rubbish and so are the switching it on and off. It's 2026 how is this still an issue!