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Discussion topic: No wifi

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This message was authored by: LeahBuckley

No wifi

WiFi stopped working 10 minutes ago reset it twice still not working ran 2 checks and it says theres no issues when clearly there is as I have no working wifi
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This message was authored by: M-ambrose

Re: No wifi

Same here 

This message was authored by: lkebbell11

Re: No wifi

Same here. I think sky is down
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This message was authored by: LeahBuckley

Re: No wifi

This happened to me before when one light wasn't coming back on thought it may of just been that. And just me again but it's up and running again. Hope yours is now

This message was authored by: Hannah241y

Re: No wifi

Same here! Good to know it's not just us! 

This message was authored by: Daniel0210

Re: No wifi

Posted by a Superuser, not a Sky employee. Find out more

All 
Any broadband issues between midnight and 7am could be essential overnight maintenance taking place. It is carried out at those times to minimise disruption and there is no advance warning provided. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847...

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]

▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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