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Discussion topic: No wifi, extra data on phone contract

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This message was authored by: HenryKT

Message posted on ‎10 Sep 2026 09:46 AM

No wifi, extra data on phone contract

My sky WiFi is down, i have to wait 1 MONTH for an engineer to fix it, surely sky can compensate with some extra data on my phone whilst this is fixed?!

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Avatar for TimmyBGood
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Superuser
This message was authored by: TimmyBGood

Message posted on ‎10 Sep 2026 10:33 AM

Re: No wifi, extra data on phone contract

Posted by a Superuser, not a Sky employee. Find out more
@HenryKT wrote:

 surely sky can compensate with some extra data on my phone whilst this is fixed?!

Sky does that for Sky Mobile customers who have the WiFi Max subscription supplement on their Sky Broadband account.

 

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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This message was authored by: TimmyBGood

Message posted on ‎10 Sep 2026 10:35 AM - last edited: ‎10 Sep 2026 10:51 AM

Re: No wifi, extra data on phone contract

Posted by a Superuser, not a Sky employee. Find out more

@HenryKT 

 

Other than that (and the legacy Broadband Boost subscription supplement) there's the retrospective automatic compensation of £10.34 per day paid as a credit on the Sky bill.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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