No wifi connection-Sky Glass

[KimiCM]

Been having issues all day. Checked status online and apparently no faults. However, network check on tv says no Internet.

[caesarome]

@KimiCM 

Are you other devices like phones connected to your Wifi and are working, if they are not the first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

[KimiCM]

 No, no devices are connected to WiFi. 

[caesarome]

What was the results of the tests you ran ?

[KimiCM]

Initially was saying that the broadband was connected but wifi wasn't. Have been keeping an eye on the service check and it's been updated to show a system outage in the area which 'normally takes a few days to fix' 🤬

Thanks for your responses 👍

[caesarome]

Two working days is the usual time for Openreach to fix external issues but this doesn't include Saturdays and Sundays and also depends on where the issue is.

[JimM1]

@KimiCM You know where to look now, and time scale is whatever it takes to do the fix.