0

Discussion topic: No wi fi

Reply
This message was authored by: planthire4u

No wi fi

Wi-Fi is been going off and on for the last hour I've reset everything unplugged it plugged it all back in. Nothing is working but I've got full fibre?????

Reply

All Replies

This message was authored by: Sh4dz

Re: No wi fi

You're not the only one, It has cut off for me as well and downdector is showing multiple reports as well. 

This message was authored by: Sh4dz

Re: No wi fi

I just checked the pinned post, could be a planned maintenence, either way, still a pain. The broadband checker is not working for me either *shrug*, as a workaround I've hooked up my PC to my mobiles data hotspot. 

This message was authored by: ChristineDO

Re: No wi fi

I am experiencing the same thing! I have done everything

This message was authored by: JojoGo

Re: No wi fi

Same here! Terrible if it's planned maintenance and they didn't give a heads up, not very respectful of the customers and it's not like the service is cheap!

This message was authored by: Mims3

Re: No wi fi

Same. No internet connection. Tested broadband speed and sky tells me no issues but no internet. Wifi is green internet stuck on yellow as is voice. The website says no outages in the area. Terrible. 

This message was authored by: Carlosb789

Re: No wi fi

I'm having the same problems here in Oxford too

This message was authored by: Harry_V10

Re: No wi fi

Yep same problem here in Cardiff just a blinking green light but the app says everything is fine.

This message was authored by: Daniel0210

Re: No wi fi

Posted by a Superuser, not a Sky employee. Find out more

All 

As some of you have spotted any broadband issues between midnight and 7am could be essential overnight maintenance taking place. It is carried out at those times to minimise disruption and there is no advance warning provided. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847...

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]

▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
Reply