No signal

[melc67]

I have no signal upstairs in my bedroom and minimal in my middle bedroom used as an office and it keeps dropping out.  I have had a sky engineer around (TV expert) and they have installed a booster but it has not improved.  The test says it is ok but IT IS NOT.  On a call (automated) they ran a test just now and it said there was a problem but only pushed me the online testing again.  I am going around in circles and I cannot work.  I have updated to new super router and that has also not helped.  How do I get a Broadband engineer around to put right

[Tom-W19]

Hi @melc67 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147