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Discussion topic: No services working

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This message was authored by: K8tet

No services working

Hi all, this afternoon our internet has stopped working. Done all the checks and have the power light and the WiFi light but no internet light. Sky are saying wait until Tuesday for an engineer. We have no services working, no TV, no internet, no phone. This is ridiculous. Does anyone know a solution or something else I can try.

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This message was authored by: GD1

Re: No services working

Posted by a Superuser, not a Sky employee. Find out more

@K8tet  If you've spoken to SKy and they havce scheduled an engineer that suggest a fault anf there is ni magical solution to get thing working, as you're on  a domestic service the SLA is 2 working days from the day the fault is logged.

 

Weekends are not included.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
This message was authored by: Daniel0210

Re: No services working

Posted by a Superuser, not a Sky employee. Find out more

@K8tet 

Getting an appointment for Tuesday is pretty good. It will be the earliest available appointment in your area anyway. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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