Sounds like you're already calling it. All calls will start automated (aka 'the bot') which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.
▪️I AM NOT A SKY EMPLOYEE (not even undercover)▪️ NOTE: I only provide help on the forum boards so Direct Messaging is switched off ▫️ Sky customer since 2001 with: Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
@Luton1988 Are you also expecting or where told you are getting a new sky Hub, what you had may have been well enough for the connection that you are on, upgrading to a FF Full Fibre speed connection is NO Guarantee that a new sky Hub is required!
@Luton1988 Then you got what was needed for the connection, the Lan cable delivery is it. If you already have the sky Broadband Hub that is the black upright one no need for anything else, linked below the hubs if you are not sure, click and see them!
