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Discussion topic: No network

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Avatar for Matt20261
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This message was authored by: Matt20261

Message posted on ‎05 Feb 2026 04:02 PM

No network

Have had no network for 3 days, various contacts but not completed. Uploaded pictures as requested but chat closed so having to start again

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Avatar for Chrisee
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This message was authored by: Chrisee

Message posted on ‎05 Feb 2026 04:17 PM

Re: No network

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@Matt20261 if your connection is down what does the Service Checker in the My Sky app showing when run overca mobile connection. If not already arranged it can book an engineer. Typically it does take 2 full working days from when an issue is reported to get fixed and it can be longer during periods with bad weather.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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This message was authored by: caesarome

Message posted on ‎05 Feb 2026 04:17 PM

Re: No network

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@Matt20261 

You are only talking to other customers here so how can we help ?

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