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Discussion topic: No network connection

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Avatar for Tracey215
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This message was authored by: Tracey215

Message posted on ‎29 Mar 2025 08:19 AM

No network connection

There is no network connection with sky hub. Tried TV without sky and still no connection. Have done all the checks that sky recommended and still nothing. Booked engineer which is due to attend on Wednesday but until then we are unable to access TV. 

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Avatar for TimmyBGood
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This message was authored by: TimmyBGood

Message posted on ‎29 Mar 2025 08:24 AM

Re: No network connection

Posted by a Superuser, not a Sky employee. Find out more
@Tracey215 wrote:

Booked engineer which is due to attend on Wednesday but until then we are unable to access TV. 

If you have a Glass television set, you could try attaching an external aerial and using the built-in digital terrestrial tuner.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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