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Discussion topic: No mains socket in my flat

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This message was authored by: JasKayser

Message posted on ‎14 May 2025 02:06 PM

No mains socket in my flat

Hi, I just moved into a new flat and I can't find a mains socket for the internet cables to connect the broadband box. I do have 2 circular sockets that look like they are for TV aerials. 

Do I need to change provider? Or are there adapters I can receive from Sky to connect via the circular sockets? Or do I need to have a mains socket installed?

 

 

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎14 May 2025 02:23 PM

Re: No mains socket in my flat

Posted by a Superuser, not a Sky employee. Find out more

@JasKayser The circular sockets are for a TV aerial, if you're looking for a broadand socket those won;t be them nor can they be used.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: JimM1

Message posted on ‎14 May 2025 04:26 PM

Re: No mains socket in my flat

@JasKayser Take a look at the help link below.

 

https://www.sky.com/help/articles/sky-broadband-and-talk-new-line-installation-a
https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have

 

 

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