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Discussion topic: No light on router

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This message was authored by: Perdie85

No light on router

My internet keeps going off, the 2nd light in the router goes off and the 4th light turns orange, happened yesterday and is happening again today throughout. I have switched the router off at the mains for a few mins and switched back on, check the connection of the wires and it is still going off. 

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This message was authored by: caesarome

Re: No light on router

Posted by a Superuser, not a Sky employee. Find out more

@Perdie85 

This explains the lights on the hubs:
https://www.sky.com/help/articles/hub-lights-explained-start


Try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.


If this is of no help give Sky a call to report it to them.

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