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Discussion topic: No internet
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This message was authored by: Odani878
Message posted on 27 Sep 2026 09:23 PM
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No internet
There's no internet, in the app it says all ok. I'm connected to my mobile data at the moment, that's how I'm writing this. Devices connected: 0, so all these diagnostics is really inaccurate. Tried restarting BT wall device with no luck. Tried restarting hub with no luck, light on hub is blinking.
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This message was authored by: caesarome
Posted by a Superuser, not a Sky employee.
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Message posted on 27 Sep 2026 10:15 PM
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Re: No internet
@Odani878 wrote:
light on hub is blinking.
This explains the lights on the hubs:
https://www.sky.com/help/articles/hub-lights-explained-start
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This message was authored by: Daniel0210
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Message posted on 28 Sep 2026 02:55 AM
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Re: No internet
@Odani878 wrote:
so all these diagnostics is really inaccurate.
The service checker doesn't necessarily disclose a problem immediately and there can be an hour plus delay before it picks up a lost connection which is why on here we tend to advise on trying it again later.
▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
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Sky customer since 2001
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Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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