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Discussion topic: No internet

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This message was authored by: Odani878

No internet

There's no internet, in the app it says all ok. I'm connected to my mobile data at the moment, that's how I'm writing this. Devices connected: 0, so all these diagnostics is really inaccurate. Tried restarting BT wall device with no luck. Tried restarting hub with no luck, light on hub is blinking.
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This message was authored by: caesarome

Re: No internet

Posted by a Superuser, not a Sky employee. Find out more

@Odani878 wrote:
 light on hub is blinking.

This explains the lights on the hubs:
https://www.sky.com/help/articles/hub-lights-explained-start

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This message was authored by: Daniel0210

Re: No internet

Posted by a Superuser, not a Sky employee. Find out more

@Odani878 wrote:
so all these diagnostics is really inaccurate. 

@Odani878 

The service checker doesn't necessarily disclose a problem immediately and there can be an hour plus delay before it picks up a lost connection which is why on here we tend to advise on trying it again later. 


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