No internet

[CTG1]

sky max box showing white light but giving no internet after reinstatement. 
No local issues or Wi-Fi issues 

[caesarome]

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@CTG1 wrote:

after reinstatement. 

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Can you expand on this, was it suspended due to a bill not being paid because if so as well as paying it you do need to setup your payment details again. If you have done this then I would suggest calling Sky from your landline phone on 150 so they can look into this for you.

[CTG1]

Yes and a direct debit was reset when reinstating, my only challenge is i don't have a landline and struggling to get through to anyone via phones to help or troubleshoot 

[caesarome]

If you have broadband from Sky you do have a landline so if you don't have a landline phone then you will have to use a mobile or perhaps use social media to contact Sky. 150 will not work from a mobile unless it has a Sky sim in it.