No internet

[HollieHOKA11]

• I’ve been without internet broadband for about two weeks now and I can’t reach anyone at Sky. Everything seems to be online these days. I’ve been with Sky for over a decade and this is the worst service I’ve ever experienced. I upgraded to the new box but the internet still isn’t working. I’d like someone to contact me as soon as possible to fix it. I’m considering leaving and going back to Virgin. This is shocking service. It’s absolutely disgraceful that I can’t speak to a Sky provider on the phone.

[Daniel0210]

@HollieHOKA11 

No one from Sky will contact you as a result of posting on here. Any Sky account/s you may have are not linked to your Community Forum username so no one knows who you are. You need to instigate contact.

These are the current methods available for contacting Sky. Depending on the reason for making contact some will be more appropriate than others.

🟣📞 Call Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you’re a Sky Broadband customer. The forum doesn’t allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

[If your Sky services are restricted due to a missed payment, calling will only result in a request to pay].

All calls will start automated (aka ‘the bot’) which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

🟣online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟣Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟣Social Media You can also get in touch via the messaging services on Facebook or Instagram, (links at the bottom of the forum page).

🔹Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of any link is showing the correct flag and change if required. The Sky Ireland phone lines have different operating hours to the UK and are closed over a weekend.