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Discussion topic: No internet

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Avatar for Tara11
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This message was authored by: Tara11

Message posted on ‎13 Jun 2026 03:46 PM

No internet

Our sky wouldn't connect to Internet and now we have lost all Internet ive reset modem and still nothing
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Avatar for Me134
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Superuser
This message was authored by: Me134

Message posted on ‎13 Jun 2026 03:59 PM

Re: No internet

Posted by a Superuser, not a Sky employee. Find out more
@Tara11 wrote:
Our sky wouldn't connect to Internet and now we have lost all Internet ive reset modem and still nothing

Have a look at the following to see if they can resolve your problem easily, you can also use the MySky app.

https://www.sky.com/servicechecker
https://www.sky.com/help/articles/broadband-diagnostic-start (do run all tests)

 

https://www.sky.com/help/articles/hub-lights-explained-start

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Not a Sky employee
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Sky Q with 2GB UHD box wired to the Sky Max router
Samsung S95C TV, HDMI to Sonos Beam Gen 2
Sky FTTP 500Mb to Max Hub (WiFi disabled)
Pair of TP-Link Deco BE65's in AP mode used for WiFi access with MLO enabled, main Deco hardwired to Max hub

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