Discussion topic: No internet
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Message posted on 25 Feb 2026 10:09 PM
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No internet
My WiFi just stopped working out of nowhere I have no internet...
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All Replies
Message posted on 25 Feb 2026 10:19 PM
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Re: No internet
If you have Sky Fibre and your ONT shows a red light then have a read of this:
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...
If nothing there helps then the first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:
https://www.sky.com/servicechecker
If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.
After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 25 Feb 2026 10:19 PM
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Re: No internet
My Openreach ONT has a red PON light
Message posted on 25 Feb 2026 10:20 PM
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Re: No internet
I posted at the same time as you have made your second post here so have a read of my post above especially the first link about the red light.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 25 Feb 2026 10:25 PM
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Re: No internet
I've read it, I need someone from Sky to come and fix this. If it's external issue and it's still not working then they should fix it. Thanks for your help but someone should fix an external issue that came out of nowhere
Message posted on 25 Feb 2026 10:39 PM
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Re: No internet
@Elliotross You can give sky a call tomorrow, 8am to 8pm customer service will be open!
Message posted on 25 Feb 2026 10:42 PM
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Re: No internet
Have you run the line test to see if it finds this fault because if it does it might let you book an engineer repair.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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