No internet

[BigAlTheGas]

Hi my Internet has been absolutely horrendous the last few months been reported and supposedly fixed several times but fault keeps returning no wifi with the 'connected without Internet' message

I was upgraded to 150 full fibre in November and hoped that would be the end of my problems but sadly not it's gone off again this evening so bloody frustrating 🤬

Any help/thoughts would be much appreciated 🙏 

[Chrisee]

@BigAlTheGas the lights on your hub will tell you what is happening see https://www.sky.com/help/articles/hub-lights-explained-start

Lossof connection between midnight and 6am is often down to overnight msintenance work.