No internet

[Macca3792]

Hi, I'm having issues with my broadband / WiFi/ router.  I have restarted it several times but cannot get Internet/ WiFi.  There are 2 green lights on tje box, 1 Amber and 1 with no light at all

Thanks

[Daniel0210]

@Macca3792 
Even if you’ve already tried it use this link to check to see if there are any broadband issues or outages nearby ~ (it doesn’t necessarily disclose a problem immediately and it takes a little while to update so perhaps try it again later).
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link provides information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Working from home; Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.

Bad weather; Adverse weather can also impact your broadband.

[Chrisee]

@Macca3792 an amber internet light means the hub has lost conection to the exchange. If Sky are already aware of an issue affecting your line the service checker in the My Sky app run over a mobile connection will tell you. If it doesnt call Sky to report the issue so an engineer can be tasked to sort it.