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Discussion topic: No internet

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This message was authored by: Pklennox

Message posted on ‎22 Sep 2025 09:16 PM

No internet

My internet has been down for the entire day, apparently there is an outage in my area, but I have no other information about how you/Sky will solve this? 

 

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎22 Sep 2025 09:21 PM

Re: No internet

Posted by a Superuser, not a Sky employee. Find out more

@Pklennox  Neither Sky or the community will resolve the outage, it is down to the network operator, which is Openreach in the UK, fix any faults, it will depend on where the fault is as to how long it takes to resolve.  

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Superuser
This message was authored by: Daniel0210

Message posted on ‎23 Sep 2025 05:15 AM

Re: No internet

Posted by a Superuser, not a Sky employee. Find out more

@Pklennox 

Sky will normally quote 2 WORKING DAYS as a potential fix time. This is the service level agreement in the UK between ISPs and Openreach for fixing a fault as Openreach claim to be successful within that timeframe in 85+% of cases.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Sky customer since 2001
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