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Discussion topic: No internet
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This message was authored by: Denise106
Message posted on 09 Jul 2025 11:45 AM
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No internet
Our glass streaming tv went off we now have a red light on the sky open reach box saying PON. And the router has 2 green lights and an orange one saying voice. We have turned on and off numerous times. Switched it all off at mains 3 times for 5 mins. Unplugged and plugged all devices and still no internet
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This message was authored by: jamesn123
Posted by a Superuser, not a Sky employee.
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Message posted on 09 Jul 2025 12:03 PM
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Re: No internet
Hi @Denise106
Sounds like the fibre network in your area or your address has gone down. Have you tried running the line test in the My Sky app?
I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
Myself & Others offer our time to help others, please be respectful.
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