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Discussion topic: No internet

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This message was authored by: Nointernet4

No internet

The router started having issues from last night at around 10:30 pm.

it goes on and off every 10 minutes. It is switching from green colour to orange colour no matter how many times I am following the restarting procedure

 

I need internet connection restored 

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This message was authored by: peter-marlow+1966

Re: No internet

Posted by a Superuser, not a Sky employee. Find out more

First go to the my sky app and run the broadband  check it sounds like  you  may have an issue  on the line, or you could call sky and get them  to run a line check 

P c marlow
This message was authored by: peter-marlow+1966

Re: No internet

Posted by a Superuser, not a Sky employee. Find out more

www.sky.com service checker  and 

Run the line check 

P c marlow
This message was authored by: Highlinder

Re: No internet

Posted by a Superuser, not a Sky employee. Find out more

@Nointernet4 Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.


After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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