No internet

[Sharon166]

I've had no internet since 13th may 2025. I rely on this for my sky glass and I work from home, so not been able to work since that day. Rang sky multiple times and emailed. Being told different things and issue still not resolved last one stated I had to wait until 3rd June. Still taking payments off me for a service I can't use. Even customer services are not helping. Anyone else know what else I can do 

[caesarome]

@Sharon166 

The first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky and ask them for an update and ask them if this has been reported to Openreach.