No internet

[Emilyzof]

Power and WiFi lights are green on my router but internet and voice are red.

Followed troubleshooting guidelines 5+ times, disconnecting and reconnecting cables and restarting, no luck.

Running an internet check shows there are no problems in my area and my device is connected but I haven't had internet since 5pm.

[GD1]

@Emilyzof First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.