No internet

[MT25]

Can't connect to internet. I can connect to router fine but no internet

[cookiemonsteruk]

@MT25 

What colour are the lights on the router?

[MT25]

All green except the voice light which is amber

[cookiemonsteruk]

@MT25 

Do you have any other means of contacting sky?  We can escalate direct to sky for an online community chat to save you the hassle

[MT25]

I'm not sure of the best way to contact them to be honest so it would be great if I can use this forum

[cookiemonsteruk]

@MT25 

Please keep an eye on this forum using a chrome browser

I've escalated your post via the community chat. This link explains how it works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or red and blue chat bubble. When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[MT25]

OK thanks for your help

[cookiemonsteruk]

@MT25 

You should receive the chat invite tomorrow

[Greenfingers001]

Thanks for escalating this. We’ve sent @MT25 an invite to chat.